And when we go up to the bar to order our own drink, bottled water is a charge, hot chocolate is a charge - and the servers at the bar are just waiting for a tip - I order soda. That’s fine, but then put more servers on the floor!! My husband and I were there today for 9 hours - I was asked twice in that 9 hours if I wanted a drink. No longer do they have drink carts going around the floor - when asked why, the server said they didn’t want people standing around in crowds by the drink cart because of Covid. The cutbacks Fallsview has made since COVID are downright offensive. We have made the decision to take our money to Casinorama. I’ve been holding off writing this review in hopes it would get better but it’s only getting worse! My husband and I have been longtime patrons of Fallsview Casino Resort, both the hotel and the casino.

I do not recommend this hotel, save your money.… I finally had to call head office so we will see where that goes. I tried to email, call, leave messages about my stay, and no response. At checkout I asked if that room was meant for hotel staff and family and friends and they admitted to me that it was and they only put people in there if really full. The floors were so stained as well, thank god I brought sandals. I was charged for a city view room and saw afterwards that my room shouldve been more than $100 less. It took 8.5 hours to get a TV remote after 3 times asking, the towels only took two times of asking. I tried calling for towels but couldnt reach anyone, so we had to go to our dinner plans unshowered. There was no chair to put our stuff on, no towels, no towel racks even, no TV remote and a very stained floor. They ended up putting us in the first room beside the lobby, which was the most basic room, and definatly not set up for guests. A very long wait to check in just for starters.

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